Considering Bespoke? Layla Kaisi Collection Provides Insight to Your Most Common Bespoke Jewellery Questions

There is a quiet magic in questions—the gentle curiosity that precedes every creation, the thoughtful pause before a dream takes shape. At Layla Kaisi Collection, we cherish this spirit of inquiry, for every question is a doorway: an invitation to connect, to understand, to join the LKC ecosystem and to craft something truly meaningful. Each question you bring becomes a thread in the tapestry of your bespoke journey, guiding our hands from inspiration to a piece that becomes your signature—an enduring reflection of your story and spirit. 

Here, we share some of the questions most often asked by our new clients—each a testament to the care and consideration that shapes every LKC piece, and a guide for your bespoke journey, grounded in honesty, passion, and expertise.

How Can You Be Sure Your Jewellery Is Truly Authentic?

Authenticity is the soul of our craft. At Layla Kaisi Collection, every piece is born from precious metals and stones sourced with the utmost care and integrity. Our pieces carry hallmarks—tiny stamps that whisper of purity and provenance—and in most instances come with certificates from respected gemological institutes like GIA. But beyond certificates and marks, true authenticity shines in the delicate compositions and flawless settings that only skilled artisans can achieve. For us, transparency and trust go hand in hand. 

To understand our commitment, explore our Ethics page.

What Makes Our Metals So Special?

We crafting only the finest 14ct and 18ct gold, and platinum metals that promise both beauty and endurance. The metal is sourced from alluvial deposits in the South Island of New Zealand, or recycled from the local gold industry. Each piece is hallmarked in line with New Zealand’s rigorous standards—a silent guarantee of quality. These marks are more than symbols; they are a seal of our promise to you. Curious about caring for these precious metals? 

Our Jewellery Care Guide offers all the insights you need to keep your treasures shining bright.

Natural or Lab-Grown: What’s the Story Behind Our Diamonds?

Our passion lies with natural diamonds—stones formed over millennia, each with its own unique story etched in pressure and fire. These gems are ethically sourced and carefully selected to ensure brilliance and integrity.

In special circumstances, and subject to the requirements of your bespoke design, we are open to sourcing lab-grown diamonds as an alternative. This option is considered on a case-by-case basis to ensure it aligns with both the design vision and our quality standards. 

To learn more about these choices and how they shape your jewellery, visit our Diamond Guide, our FAQ Page or contact us for further information.

Can Your Jewellery Be Resized or Adjusted?

Absolutely. Life changes, and so can your jewellery. Many of our designs are crafted with adaptability in mind, allowing for resizing or personal touches that keep your piece perfectly you. Whether you’re embarking on a bespoke journey or simply need an adjustment to your existing LKC design, our team is here to help. 

Begin your bespoke adventure on our Bespoke Process page, or reach out directly if you’re an existing LKC client who requires resizing.

How Do You Keep Your Treasures Timeless?

Jewellery is meant to be worn, loved, and cared for. We recommend gentle cleaning with soft cloths and mild soap, steering clear of harsh chemicals and extreme conditions. Storing each piece separately prevents scratches and keeps your collection radiant.

Dive deeper into the art of jewellery care with our Jewellery Care Guide.

What’s the Journey From Dream to Delivery?

Creating bespoke jewellery is a labour of love that unfolds over weeks or months—each moment dedicated to perfecting your vision. Timelines vary with design complexity and materials, but throughout, we keep you connected with every step of the design journey where you can enjoy an active role in the creation of your piece. Once completed, each piece is shipped with insurance and tracking, whether you’re in New Zealand or beyond. 

For a personalised timeline, we welcome you to reach out via our Contact page.

Is Your Precious Piece Protected on Its Way to You?

Every parcel we send is wrapped in care and discretion— the parcel is also insured to protect your investment as it makes its way to you. Trusted couriers and secure packaging ensure your jewellery arrives safely, with insurance covering the unlikely. 

Questions about shipping? Our Shipment + Production page is here for you.

What If Something Isn’t Quite Right?

We believe in the lasting quality of our work. Should a manufacturing fault arise, we offer repairs in line with the consumer guarantees act, with each case being carefully examined for best practice. Because bespoke pieces are uniquely yours, we do not offer returns. 

For full details, please visit our Lifetime Warranty and Returns policy.

New vs. Vintage Designs: What’s the Difference?

Our creations are born from modern techniques and ethical materials, designed to become the heirlooms of tomorrow—timeless yet contemporary. Vintage pieces, on the other hand, carry the whispers of history, with styles and stories from eras past.

At LKC, we celebrate both, blending tradition with personal storytelling. Discover more on our About page or take a peak at our latest designs on our Instagram. 

How Do You Avoid the Pitfalls of Fake or Treated Stones?

The world of gemstones sparkles with beauty—and sometimes with deception. Buying from unverified sources risks encountering fake or treated stones. At Layla Kaisi Collection, we eliminate that risk by working exclusively with a tight network of trusted suppliers, certification, and rigorous quality checks, ensuring every stone is as genuine as your story.

For guidance on gemstone authenticity, visit our Diamond Guide.

Begin Your Bespoke Journey

At Layla Kaisi Collection, every question is welcomed and every story is honoured. Whether you’re ready to bring your vision to life or simply seeking guidance, our team is here to walk beside you—offering honesty, passion, and expertise at every step.

If your heart holds a question or your mind dreams of a unique creation, we invite you to explore our FAQ page, reach out via our Contact page, or begin your journey with our Bespoke Process. 

Your story is waiting to be crafted—let’s create something extraordinary, together xx

Layla Kaisi Collection

Layla Kaisi Collection is an ultra-luxury jewellery house crafting rare, one-of-a-kind pieces that exist beyond trends. Known for pushing the boundaries of design and sourcing some of the world’s most elusive gemstones, each creation is a masterwork of storytelling and soul. Founded by designer Layla Kaisi, the brand is built on exclusivity, intention, and artistic rebellion—inviting clients into a private world where luxury is felt, not flaunted. From red carpets to private collections, LKC is for those who know true rarity when they see it.

Follow us on Instagram