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At Layla Kaisi Collection all of our jewellery is crafted locally right here in Auckland, New Zealand; made to order just for you

The best way to figure out your ring size is to visit your local jeweller to have your sizing done professionally and accurately.  If this is not feasible, use the ring sizing guide below to help you decide which size is best for you.  

This can be done in two ways:

• Either measure in mm the INSIDE diameter of a current well fitting ring by placing a ruler across the centre of the ring at the widest part and measuring.

or 

• Wrapping a string firmly but comfortably around your finger exactly one time, mark how much string you use and measuring the length of this string across a ruler to figure out the circumference. 

Next, compare the measurements of either the inside diameter or circumference to the chart here to figure out your ring size. 

*Please note this is only a guide therefore we cannot be responsible for incorrect ring size determination. We will make the ring size to match the exact details you provide us,  therefore we will not be held liable if it does not fit. However, in this case we will do our best to correct the situation by remaking it to the fit size. Some extra charges will incur regarding the sizing and shipping. 

Please contact us with any questions regarding ring-sizing at hello@laylakaisicollection.co.nz

Layla Kaisi Collection is committed to the principles and terms of the Kimberley Process. This international initiative ensures that all diamonds we deal with as part of our business are certified from sources which are free of conflict and child labour.

Our jewellery is hand-made to your order. This is pretty special, but it also means that some pieces take longer than others to produce and ship out especially during busy periods or for highly customised or labour intensive pieces. 

• For our One of a Kind LKC pieces next-day shipping is available, however please allow between 7-10 working days for your order to be resized if necessary.
• For our bespoke services or highly customised pieces, please allow between 6-12 weeks for custom-made designs from the date of confirmed order and initial deposit payment. 

If you need a piece urgently for a gift or for some other reason, we will always do our very best to get the piece in time for you. Please contact us at hello@laylakaisicollection.co.nz prior to placing your order to give the best chance for it to reach you on time.  

Layla Kaisi Collection jewellery is made with high quality precious materials. Each piece is made by hand with care taken to every detail, and if you treat it nicely, our jewellery can last a lifetime. Please take note of the following guidelines for handling your jewellery pieces so you may be able to preserve their original quality and enjoy them for many years to come. 

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• When getting ready place your jewellery on last to avoid any contact with hairsprays, perfumes or lotions.
• While these pieces are durable enough to wear every day we highly recommend removing your jewellery pieces before showering, swimming, working out and applying sprays/lotions. 
• Never sleep/ bathe with your jewellery. 
• Special care should be taken with chains as they are more prone to snagging/ breakage if treated roughly, so please ensure to remove before sleeping, showering, and rigorous exercise. When not worn it is best to lay them out flat to avoid tangling. 
• We recommend you to store your jewellery in their protective boxes/pouches that they came in at all times when not in use, as it will help to avoid natural scratching/ tarnishing that would occur when left with other jewellery/items. 
• After each wear, wipe the metal surface gently down with a suede or soft cloth and store it in its protective box/pouch.

For any other questions regarding the care of your jewellery pieces, feel free to email us: hello@laylakaisicollection.co.nz or read our Jewellery Care Guide.

Bespoke jewellery is a truly collaborative process, where we work with you from concept to creation to design a piece that is entirely unique—crafted from scratch to reflect your story, vision, and style. Every detail, from gemstone selection to setting and finishing touches, is tailored exclusively for you. Learn more about this immersive experience on our Bespoke Process page.

Custom jewellery allows you to personalise an existing LKC design. You can choose your preferred metal, gemstone, or add an engraving, adapting one of our signature pieces to better suit your taste or occasion. This process offers flexibility while maintaining the integrity of our established designs. Discover how you can personalise a piece on our Custom Process page.

Whether you seek a one-of-a-kind creation or a personalised adaptation, Layla Kaisi Collection is dedicated to bringing your vision to life with artistry and care.

At Layla Kaisi Collection, both bespoke and custom jewellery are designed with intention and artistry—but they differ in scope and creative process.

Bespoke jewellery designing is a fully immersive, one-of-a-kind journey. Each piece is made entirely from scratch, crafted once, never again, to reflect a deeply personal story. From initial concept to final polish, every detail—stone, setting, form—is designed exclusively for you. Learn more about our Bespoke Design Process.

Custom jewellery designing allows you to personalise an existing LKC design. You may choose your preferred existing LKC design, precious stone, metal, or add engraving, creating a refined variation that better suits your style or occasion. It offers flexibility while retaining the integrity of our signature LKC pieces. Explore more about our Custom Design Process.

If you're unsure which path is right for you, contact us at hello@laylakaisicollection.co.nz —we’re here to guide you.

Not at all! While commissioning a bespoke piece may feel unfamiliar, our process is intentionally designed to be warm, intuitive, and collaborative. Whether you arrive with a fully formed vision or simply a feeling you wish to express, we guide you through each step with care and clarity. You are never expected to know it all; we walk beside you, translating sentiment into form, ensuring the experience feels as meaningful and personal as the piece itself.

If you have any questions, we warmly invite you to contact us at hello@laylakaisicollection.co.nz. You can also learn more about how it all works via our Bespoke Design Process page.

Of course! The core of our business is to design and create hand-crafted jewellery made-to-order to your request. Email us about any design ideas or queries you have as this is the best part of our job! We can create a piece to your exact specifications, and we are also happy to make changes to the designs already present in the online store. 

We work one on one with clients via email or face to face consultations to design bespoke wedding, anniversary and occasion pieces. 

Send us an email at hello@laylakaisicollection.co.nz and our friendly team will be eager to make any of your ideas come to life. 

The process for bespoke design consultations can all be done over email or face to face meetings. We will discuss your ideas and go back and forth with you as we build your chosen design. Please see the basic outline of this process is below:

Initial Consult

First we talk about your style choices, along with any initial thoughts you have to help us build an idea of what you are after. 

Discuss Your Idea

Then from there we can advise different options and potential design styles, to fine tune the concept until you are happy with it. 

Gem Selection

Finally according to your design, we can compare and discuss stone options depending on your budget. 

Review

From there we are able to build an exact idea of what you are after and when you confirm the details, we can then calculate an exact quote (including delivery and any necessary insurance) for you to review the final design, and get your official confirmation. 

Upon confirmation a deposit will need to be placed to confirm your final order. Thereafter, once the design is completed the remaining total, plus any insurance and shipping costs needed to be paid prior to your piece getting shipped out to you. 

| If you need a piece urgently for a gift or for some other reason, we will always do our very best to get the piece for you in time. Please contact us at hello@laylakaisicollection.co.nz prior to placing your order to give the best chance for it to reach you on time.  

Yes Layla Kaisi Collection operates from a private studio on Shortland Street, Auckland CBD via appointment only.

For our clients interested in bespoke pieces, please contact us to book an appointment for your consult. LKC invites you to our studio to discuss design options and ideas.

Please email us at hello@laylakaisicollection.co.nz to enquire into this service and book a time and date which would be appropriate to hold our meeting. 

Alternatively, if you have ordered a piece and would like to physically pick up the design, you are more than welcome to let us know when you would like to come in, and we can ensure your piece is beautifully packed and ready for your arrival. 

Yes we provide a range of shipping options both domestically and internationally, please see our shipping and production details linked here 

Shipping cost varies according to which option you choose in regards to shipping time and cost/ where locally or internationally you are located. 

For detailed quotes, please email us directly on hello@laylakaisicollection.co.nz

Bespoke and made-to-order pieces typically require several weeks for design, crafting, and quality assurance. Timelines vary depending on complexity and material availability. We offer secure, insured shipping across New Zealand and internationally, with tracking provided for all orders. For personalised timelines and shipping details, please contact us directly via our Contact page.

Yes! All Layla Kaisi Collection jewellery is fully insured during transit to protect your investment. We use trusted courier services and secure packaging to ensure your jewellery arrives safely. In the unlikely event of loss or damage, our insurance policy covers you fully. For any shipping inquiries, please reach out through our Contact page.

We have a range of options to suit various needs

For online purchases we provide:

• Online bank transfers
• Debit or credit cards for online orders

Please note we do not accept credit card purchases over the phone for security reasons. 

Yes, we provide a range of repair services, however this service is exclusive to pieces purchased directly from LKC. In some cases, the customer will have to bear the cost of shipping as well as the repair cost. 

• Repairs are handled case to case therefore the cost for each individual job will vary according to the work needed to be done on the piece, therefore we will provide you with a quote of the service. 

Return Policy 

We do not offer returns or exchanges for change of mind, however if there is a manufacturing fault with the jewellery pieces  we will meet our obligations under the consumer guarantees act and try our best to rectify the issue. 

Any damage to the jewellery outside a manufacturing fault will not be available for returns or exchange. This includes but is not limited to:

• Misuse of pieces (re: care instructions)
• Repairs done by any other person(s)/company
• General wear and tear

All return items must appear new and unused, in their original condition and carefully and securely wrapped in their original packaging. If you do not return the product following this process, your exchange may be refused or delayed.Layla Kaisi Collection is not responsible for any return shipping costs. 

A hallmark is a small stamp on precious metal jewellery certifying its purity and origin. It guarantees that your piece meets legal standards for precious metals and provides confidence in its authenticity. All LKC jewellery is hallmarked, ensuring you receive a piece of certified quality. For more about our standards, visit our Jewellery Care Guide.

At Layla Kaisi Collection, we use only high-quality 14ct or 18ct gold, and all precious metals are hallmarked according to New Zealand standards. Hallmarks are small stamped symbols on your jewellery that certify the metal’s purity and origin, serving as a guarantee of quality and authenticity. These marks are carefully inspected during our quality control process. For detailed guidance on metal types and care, please visit our Jewellery Care Guide.

Absolutely. Many of our designs are adaptable, and we specialise in bespoke jewellery where every detail—from metal choice to gemstone selection and engraving—is tailored to your vision. Resizing is available for most rings, ensuring a perfect fit without compromising design integrity. Our bespoke process invites you to collaborate closely with our artisans to create a piece uniquely yours. Discover how to begin your bespoke journey on our Bespoke Process page. For existing LKC clients who wish to resize their ring, please contact us directly via email or our Contact page.

Identifying a natural diamond or gemstone involves a combination of visual inspection, professional testing, and certification. At Layla Kaisi Collection, every diamond is accompanied by independent certification verifying its natural origin. Natural diamonds typically display unique inclusions and growth patterns visible under magnification, and their authenticity can be confirmed through advanced gemological tests, such as thermal and electrical conductivity assessments. For peace of mind, always request certification and purchase from reputable jewellers. Learn more about our sourcing and standards in our Diamond Guide.

New jewellery from LKC is handcrafted using contemporary techniques and ethically sourced materials, designed to reflect modern aesthetics while creating future heirlooms. Vintage jewellery, by contrast, refers to pieces crafted in previous eras, often with distinct historical styles such as Art Deco or Victorian, and may carry antique value. Our focus is on timeless, bespoke creations that blend tradition with personal storytelling. Learn more about our philosophy on our About page.

A diamond is a naturally occurring mineral composed of pure carbon, crystallised under extreme heat and pressure deep within the earth’s mantle. Renowned for its unmatched hardness, optical brilliance, and symbolic value, the diamond is one of the most enduring and cherished gemstones in fine jewellery; particularly for engagement rings and heirloom pieces.

Diamonds are most commonly sourced from regions including South Africa, Botswana, Canada, and Russia. At Layla Kaisi Collection, we work exclusively with ethically sourced natural diamonds, carefully selected for their beauty, provenance, and alignment with our values of integrity and craftsmanship.

To learn more about diamond grading—including the 4Cs of cut, colour, clarity, and carat—we invite you to explore our Diamond Guide.

If you're considering a diamond for your custom or bespoke piece, or seeking a specific shape or grade, please contact us for a personalised consultation.

A fancy coloured diamond is a naturally occurring diamond that exhibits a distinct body colour beyond the traditional white spectrum. These diamonds form with trace elements or structural variations that result in hues such as yellow, pink, blue, green, and champagne. The intensity of colour significantly affects value, with vivid and saturated tones being the most rare and desirable.

Fancy coloured diamonds are primarily sourced from regions such as South Africa, Australia (notably the Argyle mine for pink diamonds), Russia and Canada. At Layla Kaisi Collection, we exclusively work with natural fancy coloured diamonds of exceptional provenance and quality.

If you are seeking a particular coloured diamond for a custom or bespoke commission, contact us to begin your sourcing journey.

At Layla Kaisi Collection, we primarily use natural diamonds, each ethically sourced and certified to ensure exceptional beauty, durability, and traceability. Natural gemstones are at the heart of our designs, reflecting our commitment to authenticity and timeless elegance. In special circumstances, and subject to the requirements of your bespoke design, we are open to sourcing lab-grown diamonds as an alternative. This option is considered on a case-by-case basis to ensure it aligns with both the design vision and our quality standards. For more details on our diamond sourcing and bespoke options, please visit our Diamond Guide.

Carat refers to a diamond’s weight, not its size. One carat equals 0.2 grams. While carat can influence a stone’s visual presence, it’s just one aspect of a diamond’s overall beauty. At Layla Kaisi Collection, we help you balance carat with cut, clarity, and colour to ensure the final piece feels harmonious, meaningful, and tailored to your story.

Cut determines how well a diamond interacts with light; impacting brilliance, fire, and scintillation. It’s not about the shape (like round or emerald), but the precision of its proportions and finish. A well-cut diamond glows from within. Discover how we select and refine our diamonds in our guide to cut at LKC.

Diamond colour is graded from D (colourless) to Z (light yellow or brown). The closer to colourless, the rarer and more valuable the stone. At LKC, we choose diamonds for their timeless luminosity and emotional resonance. Explore our approach to colour and how it shapes each design.

Clarity refers to the natural inclusions or blemishes in a diamond; most invisible to the naked eye. Each stone is a one-of-one, formed deep within the earth. At LKC, we select only the most beautiful, eye-clean diamonds that meet our rigorous standards for brilliance and longevity. Learn more about clarity in our diamond guide.

There is no universal “ideal” carat size; it depends on personal preference, style, and budget. At Layla Kaisi Collection, we work closely with you to select a diamond that balances size, quality, and your unique story. Our bespoke process ensures your engagement ring feels perfectly proportioned and meaningful, regardless of carat weight. Explore our Bespoke Process to learn more.

Round brilliant cut diamonds remain the most popular for their timeless sparkle, but at LKC, we see growing interest in oval, emerald, and pear shapes, as well as more experimental shapes such as lozenge, or hexagonal for those seeking something distinctive. Our bespoke service allows you to choose from classic solitaires to modern, sculptural settings; each designed to reflect your individuality. Discover inspiration in our Collections.

Coloured precious stones refer to naturally occurring stones like sapphires, emeralds, rubies, and more. Each carries a unique hue, symbolism, and rarity; offering a vibrant alternative to traditional white diamonds. At Layla Kaisi Collection, we hand-select every stone for its quality, character, and emotional resonance; tailored just for you.

A sapphire is a precious stone from the corundum family, best known for its deep blue hues; though it naturally occurs in a wide range of colours including teal, pink, yellow, green, and white. Second in hardness only to diamond, sapphires are well suited for daily wear and are a meaningful choice for custom engagement rings.

Fine sapphires are commonly sourced from Sri Lanka (Ceylon), Madagascar, Myanmar (Burma), and Australia. At Layla Kaisi Collection, we exclusively source natural sapphires chosen for their beauty, origin, and character.

If you are searching for a particular sapphire or wish to explore incorporating one into a custom design, we invite you to connect with us.

An emerald is a precious stone belonging to the beryl family, celebrated for its rich green colour, which results from the presence of chromium and/or vanadium. Emeralds have long been revered as symbols of renewal, love, and insight.

Notable origins of fine emeralds include Colombia (particularly the Muzo and Chivor mines), Zambia, and Brazil. At Layla Kaisi Collection, we source only natural emeralds, selected for their vivid colour, clarity, and ethical integrity.

If you are interested in commissioning a piece featuring a specific emerald or would like to learn more about availability, please contact our team.

A ruby is a red variety of the mineral corundum, coloured by the presence of chromium. Known for its exceptional durability and vivid hue, ruby has long symbolised love, courage, and vitality. Its rarity increases dramatically in higher-quality specimens, particularly those with vibrant colour and minimal inclusions.

Rubies of exceptional calibre are typically sourced from Myanmar (Burma), Mozambique, Sri Lanka, and Thailand. At Layla Kaisi Collection, we work exclusively with natural rubies, sourced with discernment and integrity.

If you are considering a ruby for your custom or bespoke piece, or wish to learn more about stone options, please contact our team for personalised assistance.

Absolutely! Engagement rings featuring coloured precious stones are growing in popularity for their symbolism, individuality, and timeless elegance. Sapphires (including teal, green, and peach), emeralds, and rubies make stunning centrepieces; each one as enduring as it is beautiful. At Layla Kaisi Collection, our bespoke design process allows you to create a ring that feels like no other.

At Layla Kaisi Collection, we work exclusively with natural coloured precious stones. Each stone is ethically sourced and selected for its inherent beauty, rarity, and authenticity. While we may consider lab-grown diamonds in select bespoke cases, we do not offer lab-created coloured precious stones. Our commitment is to materials that honour the earth’s artistry and the integrity of your story. Learn more in our Diamond & Gemstone Guide.

Birthstones and anniversary precious stones carry deep personal and historical meaning, often symbolising protection, love, or prosperity. Incorporating these stones into bespoke jewellery adds a layer of sentiment and storytelling unique to the wearer. At LKC, we can help you select or design a piece featuring your chosen birthstone or anniversary precious stone. Begin your journey on our Bespoke Process page.