Help Center

LKC FAQ

Jewellery Thoughts

Where is your jewellery made?

How do I figure out my ring size?

Are your diamonds ethical?

How long does it take to create an order?

How do I care for my jewellery?

Can jewellery be customised or made bespoke?

Bespoke Designs

What is the difference between bespoke jewellery designing and custom jewellery designing?

Is the bespoke design process intimidating?

Can I customise or create my own bespoke design?

What is the process of creating a bespoke jewellery piece?

Shipping

Do you have a physical address I can visit?

Do you provide shipping?

What are your shipping costs?

How long will my order take, and what are the delivery options?

Is my jewellery insured during shipping?

Payments + Returns

What payment methods do you provide?

Do you provide repairs?

Can I return items?

Craftsmanship & Materials

What is a hallmark and why is it important?

What is the purity of the metal, and is it hallmarked?

Can the jewellery piece be resized or customised?

How can I identify a natural diamond or precious stone?

What is the difference between new and vintage jewellery?

Diamonds

What is a diamond?

What is a fancy coloured diamond?

Are the diamonds natural or lab-grown?

What is carat in a diamond?

What does a diamond’s cut mean?

What does diamond colour mean?

What is diamond clarity?

What is the ideal size or carat for a diamond engagement ring?

What is the most popular diamond shape or style for engagement rings?

Coloured Precious Stones

What are coloured precious stones?

What is a sapphire?

What is an emerald?

What is a ruby?

Are coloured precious stones suitable for engagement rings?

Are your coloured precious stones natural or lab-grown?

What is the significance of birthstones and anniversary precious stones?